Terms

 Below are the terms and Conditions for Quest CCTV, to view our privacy policy please click here.

 

1. Definitions.

In these terms and conditions the following meanings will apply:

 

'The Company' means Quest CCTV Ltd, whose registered office is at Fernhills House, Foesters Chambers, Todd Street, Bury, Manchester, BL9 5BJ.

 

'Customer' means the person or company whose details are entered on any order or enquiry form on this website.

 

'Browser' means any person accessing and using this website by means of software products enabling Internet connection.

 

'The Website' means the website at www.questcctv.com

 

2. Copyright.

The website is owned and operated by The Company and all contents and designs are copyright of The Company and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.

 

3. Products and Services.

Products offered by The Company, including for sale through The Website, include, but are not limited to, CCTV Cameras, DVR recorders and CCTV accessories. The company undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations.)

 

4. Conditions of Contract.

No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you, unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in England and will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales and will be subject to the jurisdiction of the English Courts.

 

In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

 

5. Delivery.

Delivery of products ordered from stock will normally be made within 3 working days within to any mainland UK address. If an Item is out of stock you will be notified by the Company, who will advise you of when the item is likely to be available. The Company may offer an alternative product subject to The Customer approving such substitute. For Special Order items The Company will inform The Customer of any expected lead times. 

 

Carriage costs will be charged at cost as indicated on the order and confirmed to the Customer with the order acknowledgement.

 

The Company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the Company.

 

6. Price and Payment.

Prices shown on the website are exclusive of VAT, which is applicable on all consumer sales throughout the United KingdomThe Company reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation.

 

The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and the Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.

 

7. Payment and Personal Data Security.

To facilitate effective processing of orders the Company offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server.

 

Personal details are encrypted during transmission and stored and used strictly in accordance with the Company's Data Protection Policy and will not be passed to any third party without your explicit permission. 

 

Alternatively payment may be made by cheque or bank transfer by arrangement at time of contract.

 

8. Warranty.

The Company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, and will be free from defects in workmanship or material for a period of 12 Months from date of delivery, except for all Quest CCTV branded products which will be covered by this warranty for a period of 60 Months from the date of delivery.

 

The Company's liability for defective goods shall be limited solely to replacing or repairing, without charge, the defective goods or parts of.

 

The above warranty ofered by The Company is subject to the following terms:

• The Customer must notify The Company, in writing within 7 Days of the defect becomming apparent.
• The Company may request that The Customer shall have returned such defective goods at The Customers risk and expense, describing in detail the circumstances which resulted in the defect arising. 
• Any defect must be proved by The Customer to be attritutable to The Company and have arisen solely from defective materials or workman ship.
• The Company shall be under no liability for any defect which arises as a result of fair wear and tear, acts of wilful damage, negligence, misuse or failure to follow the instructions of The Company.
• The above warranty does not apply to goods not manufactured by The Company, any such goods shall be covered only by the warranty offered by the manufacturer.
• Before returning any goods The Customer must obtain a Return Number from the Company, this must be quoted when the goods are returned.
• Goods which are not returned within one month of a Return Number being Issued will result in the full price of the goods being due.
• The Company may in it's discretion offer to supply The Customer with an advanced replacement for any defective products. Any advance replacement will be invoiced to The Customers account and will become payable in full in accordance with the terms set out herein. Once The Company has recieved the alleged faulty goods, sent by The Customer at their risk and expense, and provided that the goods are returned in the packaging from the replcement goods, containing all leads, instructions and manuals and providing that the returned goods are covered by the above warranty then a credit shall be raised to the amount of the replacement goods. If it is decided that the goods are not covered by this warranty then The Company will make the goods available for delivery or collection at The Customers expense and risk, and the payment for the goods shall be due in full.
• Any goods offered in advanced replacement may, at the discretion of The Company, be new or refurbished items.

 

 

Exceptionally however, any discounted or 'sale' products will be sold 'as is' and are specifically excluded from this guarantee.

 

No guarantee is offered where products are used for purposes other than that for which they were designed.

 

This warranty is in addition to, and does not affect, your statutory rights.

 

9. Cancellation.

Save as required by the (UK Consumer Protection (Distance Selling) Regulations 2000, or pursuant to clause 6 and 10, the contract will be non-cancellable by the Customer, once confirmed by the Company. Ordering mistakes by Customers with regard to size, colour or specification will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company.

 

 

10. Product Evaluation.

The Company may at it's discretion offer goods for evaluation by The Customer subject to the following conditions:

• The Company will invoice The Customer for the full price of such goods, including any relevent shipping costs.
• Any goods offered under this clause must be returned within 14 days, in as new condition, in thier original packaging and contain all original leads, protection, instructions etc. Failure to do so will result in The Company refusing to accept the returned goods, or a handling charge being applied. The Company's decision is final.
• If goods are refused by The Company they will be made available for collection or delivery at The Customers expense and risk.
• Any goods excepted by The Company will result in either a credit being raised for the invoice value, or this value less any applicable handling charge. Delivery charges will not be credited.

 

11. Returns.

In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to the Company using the enquiry form or contact details on the website. No goods should be returned untill a Return Number has been issued. If the goods are found to be faulty within 14 days of delivery please contact us stating the fault with the product and the situation in which it arose..

 

Any returns due to warranty claims or product evaluations are subject to the terms of clauses 8 and 10 above.

 

Before returning any products you must first contact us to obtain a returns number. This can be done by completing the online form in the "delivery" section of our website, or by phone. A copy of the return number and form should be attached to the outside of the returned parcel.

 

Any item which is returned without the appropriate return number and paperwork will not be accepted.

 

The company will not accept any items for return that have been deliberatly damaged by The Customer, that have been modified in any way, or that have items missing.

 

In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original packaging.

 

If you are making your purchase as a consumer customer then you have the right to cancel your order with us, in accordance with the Consumer Protection (Distance Selling) Regulations 2000. You may exercise this right for upto 14 days beginning the day after you receive your goods. The Unused goods, and any free gifts, must be returned as originally packaged, containing all leads, instructions and items initially sent. You must still appy for a returns number as detailed above. We reserve the right to have the goods inspected by a technician prior to a refund or replacement being issued.

 

 

 

12. Liability.

To the maximum extent permissible in law, the Company excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Company in connection with the contract.

 

In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

 

13. Title and Risk.

Title in the goods will pass to the Customer on payment of the full purchase price. The Customer must ensure that the goods are kept in good condition and held on behalf of The Company untill such time as the title is passed to The Customer.

 

Risk however, will be carried by the Company until such time as the products are delivered to the Customer.

 

14. Force Majeure.

In the event of circumstances outside the Company's control affecting the performance of the contract, the Company will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

 

15. Notices.

All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customer's postal address or by email to the Customer's email address, as notified to the Company by the Customer.

 

Communications to The Company should be addressed to Quest CCTV Ltd, Unit 6, Underwood Court, Leicester, LE3 8SG, or by email to info@questcctv.com. Or contact by telephone on 0843 289 9271.